Active Calls
148+12% vs last hour
Containment Rate
84.6%Resolved without human handover
Avg AI Response
1.2sWith Redis session memory enabled
Escalation Rate
9.8%Low-confidence + fallback outcomes
PII Masking Triggers
54Guardrails events (24h)
Unsafe Responses Blocked
8Guardrails events (24h)
Fallback Prompt Used
112Guardrails events (24h)
Retry Policy Invoked
33Guardrails events (24h)
Last 24 Hours Traffic
Inbound, resolved, and transferred trend by hour
Total Traffic
Resolved Calls
Transferred to Human
Providers & Connectors Configuration
Select a provider to configure or update integration settings.
Call Flow Configuration
This screen is intentionally left empty for now.
AI Queue Capacity Configuration
Map queues by IVR provider, assign AI agent counts, and select queue persona.
| Queue Name | AI Agents | Concurrent Threads | Persona | Action |
|---|
CRM Case + Human Handover Configuration
Create CRM ticket and route same call to human-agent queue with full context.
CRM Integration Settings
Human Agent Handover
Case Payload Mapping (Shared)
Knowledgebase and Actions
Manage callable APIs and uploaded RAG documents from one screen.
Available Actions
| Action Name | Method | Endpoint | Purpose | Enabled |
|---|
Knowledgebase Documents
| Document Name | Document Type | Category | Upload Date | Size | Insights | Enabled |
|---|
Call Records & Insights
| Call ID | Intent | Language | Status | Handover | Duration | Transcription | Recording |
|---|
Voice Interaction Demo
Idle: ready to start live call session.
Live Execution Path
Awaiting simulation run...
Live Transcript
No transcript yet. Start speaking to stream text from backend.
AI Response
No response yet. Stop or click "Generate AI Reply".