:root {
  --blue-900: #0f2d52;
  --blue-700: #1e4f8f;
  --blue-600: #2f66ad;
  --blue-100: #dce8f9;
  --gray-50: #f6f8fb;
  --gray-100: #ecf0f5;
  --gray-200: #d9e0ea;
  --gray-500: #5b6c83;
  --gray-700: #37465c;
  --white: #ffffff;
  --ok: #1f9d5a;
  --warn: #c78614;
  --btn-hover-bg: #255a98;
}

body.dark {
  --blue-900: #dce8ff;
  --blue-700: #8eb6f7;
  --blue-600: #6c9bf1;
  --blue-100: #1a2d4a;
  --gray-50: #0d1524;
  --gray-100: #142039;
  --gray-200: #273959;
  --gray-500: #9fb3d6;
  --gray-700: #d6e5ff;
  --white: #121e34;
  --btn-hover-bg: #587fbe;
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  font-family: "Segoe UI", Arial, sans-serif;
  color: var(--gray-700);
  background: var(--gray-50);
}

.app-shell {
  display: flex;
  flex-direction: column;
  min-height: 100vh;
}

.site-header {
  flex-shrink: 0;
  background: var(--white);
  border-bottom: 1px solid var(--gray-200);
  box-shadow: 0 1px 0 rgba(15, 45, 82, 0.06);
  position: sticky;
  top: 0;
  z-index: 20;
}

.header-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
  padding: 12px 20px;
  background: linear-gradient(180deg, var(--blue-900), var(--blue-700));
  color: var(--white);
}

.header-brand-nav {
  display: flex;
  align-items: center;
  gap: 20px;
  flex-wrap: wrap;
  flex: 1;
  min-width: 0;
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
  flex-shrink: 0;
}

.brand-logo {
  width: 48px;
  height: 48px;
  border-radius: 10px;
  object-fit: contain;
  background: rgba(255, 255, 255, 0.95);
  padding: 4px;
  flex-shrink: 0;
}

.brand h1 {
  font-size: 18px;
  margin: 0;
  color: var(--white);
}

.brand p {
  margin: 4px 0 0;
  font-size: 12px;
  color: #cddbf3;
}

.header-meta {
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
  justify-content: flex-end;
}

.page-title {
  margin: 0;
  font-size: 1.1rem;
  font-weight: 600;
  color: #e7eefb;
  text-align: right;
}

.menu {
  display: flex;
  flex-direction: row;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
  padding: 0;
  margin: 0;
  background: transparent;
  border: none;
  list-style: none;
}

.menu-item {
  background: rgba(255, 255, 255, 0.12);
  color: #e7eefb;
  border: 1px solid rgba(255, 255, 255, 0.22);
  border-radius: 999px;
  text-align: center;
  padding: 8px 14px;
  cursor: pointer;
  font-size: 13px;
  white-space: nowrap;
  font-family: inherit;
}

.theme-toggle-btn {
  min-width: 40px;
  width: 40px;
  height: 40px;
  padding: 0;
  display: grid;
  place-items: center;
  font-size: 18px;
  line-height: 1;
}

.menu-item:hover {
  background: rgba(255, 255, 255, 0.16);
  border-color: rgba(255, 255, 255, 0.35);
  color: var(--white);
}

.menu-item.active {
  background: var(--white);
  border-color: var(--white);
  color: var(--blue-900);
}

.menu-parent.menu-parent-active {
  background: rgba(255, 255, 255, 0.22);
  border-color: rgba(255, 255, 255, 0.4);
  color: var(--white);
}

.nav-dropdown {
  position: relative;
}

.nav-dropdown .menu-parent::after {
  content: " ▾";
  font-size: 0.7em;
  opacity: 0.85;
}

.dropdown-list {
  position: absolute;
  top: calc(100% + 6px);
  left: 0;
  margin: 0;
  padding: 6px;
  min-width: 240px;
  list-style: none;
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: 10px;
  box-shadow: 0 10px 28px rgba(15, 45, 82, 0.18);
  opacity: 0;
  visibility: hidden;
  transform: translateY(-4px);
  transition: opacity 0.15s ease, transform 0.15s ease, visibility 0.15s;
  z-index: 30;
}

.nav-dropdown:hover .dropdown-list,
.nav-dropdown:focus-within .dropdown-list {
  opacity: 1;
  visibility: visible;
  transform: translateY(0);
}

.dropdown-item {
  display: block;
  width: 100%;
  text-align: left;
  padding: 10px 12px;
  margin: 0;
  border: none;
  border-radius: 8px;
  background: transparent;
  color: var(--blue-900);
  font-size: 14px;
  font-family: inherit;
  cursor: pointer;
}

.dropdown-item:hover {
  background: var(--gray-100);
}

.dropdown-item.active {
  background: var(--blue-100);
  color: var(--blue-900);
  font-weight: 600;
}

.content {
  padding: 20px;
  flex: 1;
}

.subtitle {
  margin: 6px 0 0;
  color: var(--gray-500);
}

.status {
  display: flex;
  align-items: center;
  gap: 8px;
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: 999px;
  padding: 8px 14px;
  color: var(--blue-900);
  font-size: 13px;
  font-weight: 600;
}

.dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #22c55e;
}

.panel {
  display: none;
}

.panel.active {
  display: block;
}

.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 12px;
}

.guardrails-row {
  margin-top: 12px;
}

.traffic-chart-card {
  margin-top: 12px;
}

.traffic-header {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 12px;
  margin-bottom: 10px;
}

.traffic-header p {
  margin: 0;
  color: var(--gray-500);
  font-size: 12px;
}

.traffic-legend {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
  font-size: 12px;
  color: var(--gray-700);
}

.traffic-legend span {
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.legend-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  display: inline-block;
}

.legend-dot.traffic {
  background: #1e4f8f;
}

.legend-dot.resolved {
  background: #1f9d5a;
}

.legend-dot.transferred {
  background: #d97706;
}

#traffic-chart {
  width: 100%;
  height: 280px;
  display: block;
  background: linear-gradient(180deg, #f8fbff, #eef4fd);
  border: 1px solid var(--gray-200);
  border-radius: 10px;
}

body.dark #traffic-chart {
  background: linear-gradient(180deg, #111c31, #172746);
}

.traffic-chart-wrap {
  position: relative;
}

.traffic-tooltip {
  position: absolute;
  top: 0;
  left: 0;
  background: #0f2d52;
  color: #f2f7ff;
  border: 1px solid rgba(255, 255, 255, 0.15);
  border-radius: 8px;
  padding: 8px 10px;
  font-size: 12px;
  line-height: 1.5;
  pointer-events: none;
  transform: translate(-50%, -110%);
  white-space: nowrap;
  box-shadow: 0 6px 18px rgba(15, 45, 82, 0.35);
}

.kpi-card,
.card {
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: 12px;
  padding: 14px;
}

.kpi-card h3,
.card h3 {
  margin: 0 0 8px;
  font-size: 14px;
  color: var(--blue-700);
}

.kpi-card strong {
  font-size: 26px;
  color: var(--blue-900);
}

.kpi-card p {
  margin: 6px 0 0;
  color: var(--gray-500);
  font-size: 12px;
}

.two-col {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  margin-top: 12px;
}

.list {
  margin: 0;
  padding-left: 18px;
  line-height: 1.9;
}

.ok {
  color: var(--ok);
  font-weight: 600;
}

.warn {
  color: var(--warn);
  font-weight: 600;
}

.connector-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 10px;
}

.toggle-row {
  border: 1px solid var(--gray-200);
  border-radius: 10px;
  padding: 10px;
  background: var(--gray-50);
}

.toggle-row.inline {
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.connectors-header {
  margin-bottom: 12px;
}

.connectors-header p {
  margin: 0;
  color: var(--gray-500);
  font-size: 13px;
}

.provider-tabs {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(130px, 1fr));
  gap: 8px;
  margin-bottom: 12px;
}

.provider-tab {
  border: 1px solid var(--gray-200);
  background: var(--gray-50);
  color: var(--gray-700);
  border-radius: 10px;
  padding: 10px;
  cursor: pointer;
}

.provider-tab.active {
  border-color: var(--blue-600);
  background: #e8f1ff;
  color: var(--blue-900);
  font-weight: 600;
}

.provider-config-form {
  display: grid;
  gap: 12px;
}

.provider-meta-row {
  display: grid;
  grid-template-columns: 1fr 260px;
  gap: 10px;
  align-items: center;
}

.provider-fields-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.provider-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

.btn-secondary {
  background: var(--gray-100);
  border: 1px solid var(--gray-200);
  color: var(--gray-700);
}

.btn-secondary:hover {
  background: var(--gray-200);
}

.provider-status {
  font-size: 12px;
  color: var(--gray-500);
}

.records-filters {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  gap: 14px 20px;
  margin-bottom: 14px;
}

.records-filters label {
  display: grid;
  gap: 6px;
  font-size: 13px;
  color: var(--gray-700);
  min-width: 150px;
}

.records-clear-filters {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  padding: 0;
  margin-bottom: 2px;
  border: 1px solid var(--gray-200);
  border-radius: 8px;
  background: var(--white);
  color: var(--gray-600);
  cursor: pointer;
  flex-shrink: 0;
}

.records-clear-filters:hover {
  background: var(--gray-100);
  color: var(--blue-900);
  border-color: var(--blue-600);
}

.records-clear-filters:focus-visible {
  outline: 2px solid var(--blue-600);
  outline-offset: 2px;
}

.records-filter-count {
  margin: 0 0 2px;
  align-self: center;
  font-size: 13px;
  color: var(--gray-500);
}

.records-table-wrap {
  overflow-x: auto;
}

.queue-toolbar {
  display: flex;
  justify-content: space-between;
  align-items: end;
  gap: 12px;
  margin-bottom: 12px;
}

.queue-table-wrap {
  overflow-x: auto;
  margin-bottom: 12px;
}

.queue-remove-btn {
  background: #fee2e2;
  border: 1px solid #fecaca;
  color: #991b1b;
  border-radius: 8px;
  padding: 6px 10px;
  cursor: pointer;
}

.queue-remove-btn:hover {
  background: #fecaca;
}

.crm-grid {
  margin-top: 0;
}

.crm-payload-card {
  margin-top: 12px;
}

.action-form-card {
  margin-top: 12px;
}

.knowledge-tab-panel {
  display: none;
  margin-top: 12px;
}

.knowledge-tab-panel.active {
  display: block;
}

.hidden {
  display: none;
}

.placeholder-note {
  margin: 4px 0 0;
  color: var(--gray-500);
  font-size: 14px;
}

.form-grid {
  display: grid;
  gap: 10px;
}

label {
  display: grid;
  gap: 6px;
  font-size: 13px;
  color: var(--gray-700);
}

input,
select,
textarea,
button {
  font: inherit;
}

input,
select,
textarea {
  border: 1px solid var(--gray-200);
  border-radius: 8px;
  padding: 9px 10px;
  background: var(--white);
}

textarea {
  min-height: 90px;
  resize: vertical;
}

table {
  width: 100%;
  border-collapse: collapse;
  overflow: hidden;
  border-radius: 10px;
}

th,
td {
  border: 1px solid var(--gray-200);
  padding: 10px;
  text-align: left;
  font-size: 13px;
}

th {
  background: var(--blue-100);
  color: var(--blue-900);
}

.upload-box {
  border: 2px dashed var(--gray-200);
  border-radius: 12px;
  padding: 24px;
  text-align: center;
  background: var(--gray-50);
}

.btn {
  background: var(--blue-600);
  border: none;
  color: var(--white);
  border-radius: 8px;
  padding: 10px 14px;
  cursor: pointer;
}

.btn:hover {
  background: var(--btn-hover-bg);
}

.btn-sm {
  padding: 6px 12px;
  font-size: 12px;
}

.sim-controls {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.sim-shell {
  margin-top: 12px;
  display: grid;
  gap: 12px;
}

.sim-topbar {
  display: grid;
  grid-template-columns: repeat(4, minmax(180px, 1fr));
  gap: 10px;
  align-items: end;
}

.sim-call-buttons-row {
  grid-column: 1 / -1;
  display: flex;
  gap: 10px;
  justify-content: center;
  align-items: center;
}

.sim-icon-btn {
  min-width: 72px;
  width: 72px;
  height: 46px;
  padding: 0;
  font-size: 20px;
  display: grid;
  place-items: center;
}

.sim-lower-actions {
  display: block;
}

.sim-panels-grid {
  display: grid !important;
  grid-template-columns: repeat(3, minmax(0, 1fr)) !important;
  gap: 10px;
  align-items: start;
}

.sim-manual-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  justify-content: center;
}

.sim-status {
  margin: 0;
  padding: 10px 12px;
  border-radius: 8px;
  border: 1px solid var(--gray-200);
  background: var(--gray-50);
  font-size: 13px;
}

.sim-idle {
  color: var(--gray-700);
}

.sim-listening,
.sim-transcribing,
.sim-generating {
  color: var(--blue-900);
}

.sim-error {
  color: #9b1c1c;
  border-color: #fecaca;
  background: #fef2f2;
}

.sim-card {
  border: 1px solid var(--gray-200);
  border-radius: 10px;
  padding: 10px;
  background: var(--gray-50);
  min-width: 0;
}

.sim-card h4 {
  margin: 0 0 8px;
  color: var(--blue-700);
  font-size: 13px;
}

.sim-card pre {
  min-height: 130px !important;
  height: 140px;
  max-height: 140px;
  overflow: auto;
}

#sim-status {
  margin: 0;
}

.table-actions {
  white-space: nowrap;
  vertical-align: middle;
}

.table-audio {
  vertical-align: middle;
  min-width: 200px;
}

.table-audio audio {
  width: 100%;
  max-width: 260px;
  height: 32px;
  vertical-align: middle;
}

.call-transcript-dialog {
  border: none;
  border-radius: 12px;
  padding: 0;
  max-width: min(640px, 94vw);
  box-shadow: 0 24px 48px rgba(15, 45, 82, 0.22);
}

.call-transcript-dialog::backdrop {
  background: rgba(15, 45, 82, 0.45);
}

.transcript-dialog-inner {
  padding: 20px 22px;
}

.transcript-dialog-title {
  margin: 0 0 12px;
  color: var(--blue-900);
  font-size: 1.1rem;
}

.transcript-dialog-body {
  margin: 0 0 16px;
  max-height: min(50vh, 360px);
  overflow: auto;
  padding: 14px;
  background: var(--gray-50);
  border: 1px solid var(--gray-200);
  border-radius: 10px;
  font-size: 13px;
  line-height: 1.5;
  white-space: pre-wrap;
  font-family: "Segoe UI", system-ui, sans-serif;
  color: var(--gray-700);
}

.transcript-dialog-actions {
  display: flex;
  justify-content: flex-end;
}

pre {
  margin: 0;
  background: #0d1d32;
  color: #d5e6ff;
  border-radius: 10px;
  padding: 12px;
  min-height: 220px;
  white-space: pre-wrap;
}

body.dark pre {
  background: #0a1324;
  color: #dbe8ff;
}

@media (max-width: 1024px) {
  .header-top {
    flex-direction: column;
    align-items: stretch;
  }

  .header-brand-nav {
    flex-direction: column;
    align-items: flex-start;
  }

  .header-meta {
    justify-content: space-between;
    width: 100%;
  }

  .page-title {
    text-align: left;
    flex: 1;
    min-width: 0;
  }

  .menu {
    width: 100%;
    overflow-x: auto;
    flex-wrap: nowrap;
    padding-bottom: 4px;
    -webkit-overflow-scrolling: touch;
    scrollbar-width: thin;
  }

  .nav-dropdown {
    flex-shrink: 0;
  }

  .two-col {
    grid-template-columns: 1fr;
  }

  .sim-topbar {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .sim-panels-grid {
    display: grid !important;
    grid-template-columns: repeat(3, minmax(0, 1fr)) !important;
  }

  .provider-meta-row,
  .provider-fields-grid {
    grid-template-columns: 1fr;
  }

  .queue-toolbar {
    flex-direction: column;
    align-items: stretch;
  }
}

@media (max-width: 760px) {
  .sim-topbar {
    grid-template-columns: 1fr;
  }

  .sim-panels-grid {
    grid-template-columns: 1fr !important;
  }
}